Support for Learners

Resources:

At the WEA, the student is placed at the centre of all our planning and delivery. We do our best to ensure that learning with us is pleasurable as well as stimulating, and that what you learn - and the way you learn it - is tailored to students own needs as closely as possible.

We also have a policy of having the broadest possible accessibility, and believe that neither age, income nor any other factor should be a barrier to continuing an enjoyable education.

Summary of Standards of Service

Our standards of service are our minimum - we aim to do more.

We can promise:

A commitment to giving you impartial information and advice
A commitment to equal opportunities and diversity
Confidentiality - your personal information will not be shared with other organisations without your permission first (unless there are legal reasons for doing so)
A response to requests for information and advice within 7 working days
A referral to other individuals or organisations where this will be helpful to you.

You can help us by letting us know what you think of us. You can:

Complain! Ask for a copy our Complaints Procedure, click here to download.
Complete surveys and questionnaires for us if asked.
Suggest improvements by ringing our Suggestions Line on 0800 013 1903 or email us on This e-mail address is being protected from spambots. You need JavaScript enabled to view it .
Become a WEA volunteer or supporter.

»  WEA courses: what kinds of courses we run and when

»  Learning with the WEA: what to expect when you join a WEA course

»  Financial help: who qualifies and how to apply for financial support if you need it

»  Additional learning support: if you need support to help you study due to disability, learning difficulty or another health issue

»  What can I do next?: further information and reference points if you want to know how to progress your learning
WEA Disability Statement

London Region welcomes all adult learners. If you have a disability and/or learning difficulty which requires additional support please let us know how we can help you. We will do everything we can to make you learning experience a positive one.

Who to Contact
If you wish to talk to someone about your access, your first contact should be the Regional Office on 020 7426 1950 who will refer you to someone who can help you.

Individual Student Support
If you wish to study on any of our programmes and you have a disability that requires extra support, we will do our best to help you.

We work in partnership with or have links with a range of other organisations, which means that if we do not have the means to support you, our partners may be able to. Please ask.

If you would like more information about anything in the Services for Learners booklet, contact the London Regional Office:

Workers' Educational Association - London Region
96 - 100 Clifton Street
London, EC2A 4TP

TEL: 020 7426 1950 Fax: 020 7729 9821
EMAIL: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

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